Orders will be packed and shipped within 7-days of placing your order. Delivery times vary depending on where you are in Australia and you will receive a tracking reference to keep an eye on your order.
Your shipping rate will be calculated at check-out. We offer standard shipping at this time and are working towards more shipping options for you (very soon), so we can get our sauce to you as quick as possible.
Once your order has been placed and shipped you should receive your tracking details. You can check your progress by clicking on your tracking link for more details. If you are having any trouble here you can contact us and we will help you out.
From time to time things can take longer than expected, if your order is taking too long please get in touch and we will follow things up for you. We can't have you waiting (to long) for our sauce now, can we!
We hope this doesn't happen to anyone as your order is important. In the case that it does, we ask that you take a picture of the broken order and items and send to us as confirmation. We will then send a replacement with extra (extra) cushioning. If this has happened to you please email us at firstname.lastname@example.org.
We back our products 110% and we trust you love them as much as us. Our sauce products are crafted for consumption and are non-refundable and we do not accept returns. If however, you are unsatisfied, please send us an email and we can go from there.
Oh no, we are so sorry! Please email us at email@example.com.
and provide your order details along with a photo and we will look into this for you.
We do not offer any refund if you change your mind, or find the same product or service cheaper elsewhere.
Maybe. If we haven't shipped your order you can send us an email with your order details and what changes you would like to make to firstname.lastname@example.org and we will check for you and send a confirmation email.
Please get in touch with us at email@example.com and we will help you out.
Currently we ship right across Australia. We know our sauce is good and want to share across the shores so stay tuned for more here.
You bet! This is only the beginning so be sure to 'Join the Family' to keep across all the sneak peaks and family secrets.
If you have any questions about the delivery and shipment of your order, please see our contact us at firstname.lastname@example.org.